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FAQ

My Account

What can I do with a StocknGo account?

A whole lot! You can edit your payment or shipping information, change your email address or password, search for brand-name products, create shopping lists, find coupons, check your order history, track your order, and process returns or exchanges. You can compare prices, share reviews, and refer friends. The list goes on and on.

Do you charge any fees to join StocknGo?

No way. Your account with us is totally, absolutely, 100% free.

Great! How do I get started?

Getting started is really easy. Just complete our super simple sign up process -- and in about 60 seconds, you'll have a working Stockn'Go account.

Oh no! I forgot my password. What do I do?

No Problem. Just click here and we'll help you reset it.

Orders

What can I buy?

You'll find thousands of brand-name products in health and beauty, personal and hair care, and household products. If there is a brand we're not carrying -- and you'd like us to -- email us at cs@stockngo.com or call 877-STOCKNGO.

Can I purchase in bulk?

Definitely! When you purchase multiple items of the same product, we'll give you automatic price breaks/discounts. So you won't just get more stuff, you'll get more stuff for less. You can do this on the site by way of 6 & 12 packs. Quantity discounts on bulk orders (half dozens, dozens and Cases) can not be combined with discount or promotional codes (6 & 12 Packs).

Do Case prices fluctuate?

Case price's can fluctuate daily. Our prices are automatically updated and adjust based on the prices we pay to acquire the merchandise. So, that means sometimes the prices can be slightly higher and other times they may be slightly lower. We recommend if you see a Case product that you want and like the price to purchase it right away. We cannot guarantee that we will have the same Case available at the same price in the future.

Can I use discount codes when I purchase Cases?

No, because we have priced the Cases at the lowest possible prices and operate on very small margins, we are not able to apply discount codes to case items. However, it's still the best deal out there!Definitely! 

Why do you have a minimum ship policy on certain items?

Certain products and lines that we sell are fulfilled from separate warehouses. These warehouses have minimum ship requirements on certain items primarily because they are inexpensive items and it would not be fiscally responsible for them to ship them without a minimum. Please keep in mind in most circumstances Stockn'Go is paying the shipping charge and in these circumstances Stockn'Go incurs more than one shipping charge. Thank you for your understanding. The product prices are very affordable and these items can be stored so we encourage customers to stock up on these items.

Why is my order out of stock?
Although we update our inventory on a daily basis, for some hot products, we may receive orders at the same time frame and orders will be processed in a first come first served basis. If the product you ordered is out of stock, we will notify you within 24 hours and your payment will be refunded to you within 24 hours.

Do you guys do backorders?

Yes. you can place an order with us even if the item you want is sold-out or out-of-stock. If your order contains both in-stock and backordered items, we'll go ahead and ship the in-stock items first. Once we replenish our supplies, we'll ship the backordered items and send you an email update. In cases where backordered items are shipped separately, we won't charge extra for the separate shipment. We'll email you with updates along the way.

What if I cancel or change my order?

Since we process orders so fast, you have a tiny window after checking out to cancel your purchase. Just go to your order status page, click cancel, and we'll return the items to your shopping cart for a future order. To change your order, cancel it using the same process and place a new one. To keep tabs on your order, log in to your account and click on my account > order status. We'll email you with status updates as well.

Pricing & Payment

What payment methods can I use?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as debit cards, PayPal and Google Checkout.

What should I do if my credit card is not being approved because it is issued from a foriegn bank or I have the wrong billing address?

We recommend that you use PayPal or Google Checkout. You can set up an account in minutes at PayPal or Google Checkout. You are able to use credit cards from any country or link it directly to your bank account. We thank you for your efforts and appreciate your business.

Do you charge sales tax?

We’re required by law to collect sales tax on orders shipped to New York. You’ll see those charges before you confirm your order at check out. If you’re a reseller or government institution, we’ve got good news! We’ll credit your sales tax. All you need to do is contact cs@stockngo.com with your order confirmation number and we’ll take care of it.

What items do no apply to affiliate programs?

We unfortunately cannot pay affiliates commision on products in the "Buy the Case" or "Fragrance" section of our website.

 

Shipping

Get what you paid for. Literally.

You shouldn’t have to wait forever for your stuff. And you shouldn’t have to worry about it arriving at someone else’s door. Or not arriving at all. That’s why shipping with us is fast, easy, and reliable — from the second you checkout to the instant your doorbell rings.

Will I receive all of my products in one box? Is every product shipped from the same location?

Most orders will be received in one box and will be sent from one of our warehouse locations. However, in certain circumstances we ship products from separate warehouses. Currently our Ethnic Hair Care products as well as our "Buy the Case" products are sent from a separate location and will be received in a separate box. We are focused on providing you with the best experience and providing you with top brand name products at the lowest prices possible.

What shipping carrier do you guys use?

We ship via UPS (www.ups.com) and USPS (www.usps.com). Stockn'Go reserves the right at its sole discretion to determine which carrier will provide the fastest and most cost effective solution. Our system will dynamically choose which carrier to use depending on where you are located, what you ordered and how much your package weighs.

Where do you ship?

We ship all over the US (Hawaii and Alaska, too - no free or flat rate shipping available to these two states - sorry). Currently, we do not ship to any other countries. In the future we hope to adjust that policy.

Do you ship to military APO/FPO addresses and PO Boxes?

Not at the moment. But we’re working on expanding our shipping services so we can benefit the rest of you in the not-too-distant future!

How much does shipping cost?

Shipping is on us (yes, it's FREE) when you spend $49 or more (not counting taxes) on orders in the continental US. For orders less than $49, customers in the continental US will enjoy a low flat rate of $5.99. For Alaska and Hawaii we do ship there,however, free shipping is not available. At this time we are unable to offer free shipping to Alaska and Hawaii. Your order might also be subject to extra shipping fees if it’s oversized or weighs more than 3 pounds.

But don’t worry. We’ll clearly point out all shipping costs before you check out. You can also check out our shipping charts for a good idea on how delivery times affect your shipping costs.

How long will it take to get my stuff?

If you place your order before 12 pm EST Monday through Friday (excluding US postal holidays), we’ll ship it that day. Orders placed after 12 pm EST will be shipped the next business day. Delivery times depend on where and how you ship (UPS Ground, USPS Priority or UPS Express Air). Orders on the East Coast are typically received 1-2 business days after shipment leaves our warehouse compare to shipments on the West Coast typically take 4-6 business days after the shipment leaves our warehouse. We don’t express orders if they contain hazardous materials or backordered items, or if they’re on hold for customer credit protection reasons.

How do I track my order?

You can go to my account > order status. If your order says “processed,” we’re boxing it up. If it says “shipped,” it’s on its way. We’ll also email you your shipping info — like the date your order shipped, the estimated delivery time, and your tracking number. So you’ll always know exactly where your stuff is and when you’ll receive it. Also, if you have already received your tracking number you can go straight to www.ups.com or www.usps.com and enter the tracking number to learn the status.

What products are hazardous? And why can't you express ship them?

The US Department of Transportation considers certain hair and beauty products hazardous because they contain flammable or explosive materials. That’s why hazardous items have to travel by ground instead of by plane. So if your order contains a mix of non-hazardous and hazardous materials, we’ll ship the items separately. And don’t worry, you won’t have to do any sleuthing to figure out which products can only go ground. We’ll let you know right before you add them to your cart.

What do I do if my order is damaged during shipping?

If your shipment is damaged, email us at cs@stockngo.com  or call us at 877-STOCKNGO to let us know what happened. We will contact UPS or USPS  to file a claim if necessary and coordinate the exchange or return.

On All Bulk Orders...

Stockn'Go only will accept a bulk return if it is damaged in shipping.

 

Returns & Exchanges

Super Easy Returns/Exchanges. Yep, it's that simple! 

We’ve got a 30-day return and exchange policy (from the date you received your delivery), which you can read here in detail.  

How do I make a return/exchange?
To return or exchange a purchase, follow these steps:

STEP 1:  Getting our return/exchange label

Contact us for a Return Authorization Number and Return Label by emailing returns@stockngo.com or calling 877-STOCKNGO; Please allow up to 1 business days for a customer service representative to respond back.

STEP 2:  Packaging your return/exchange
If possible, please return the product in the original shipping box that you received the product. Be sure to include the Return Authorization number (on the outside of the package), as well as a copy of your order.

STEP 3:  Sending your return/exchange

You can drop off your return/exchange at any authorized UPS shipping location.

How long will it take for me to get my refund/exchange?

Once your return reaches us, we’ll mark the event with an email confirmation and issue a full
refund within one billing cycle or less. If you’re making an exchange, we’ll ship your replacement order within 2 business days of receiving your product.

Are returns free?

Yes, if you’re making a return from the Continental USA within the allowed 30 days. Unfortunately, we can’t pay for returns from Alaska or Hawaii.

Can I return partial Case items when ordering a Case from the Cases Only section?

No, we can only accept full case returns from the cases only section.

Need help? That's what we're here for! Call our Customer Service Team at 1-877-StocknGo
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Need Assistance? 1-877-StocknGo
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