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Returns - Exchanges

Super Easy Returns. Yep, it's that simple! 

We’ve got a 30-day return and exchange policy (from the date your purchased was delivered), which you can read here in detail.  

Can I return partial Case items when ordering a Case from the Cases Only section?

No, we can only accept full case returns from the cases only section.


How do I make a return/exchange?

To return or exchange a purchase, follow these steps:

 
STEP 1:  Getting our Return/Exchange label

Contact us for a Return Authorization Number and Return Label by emailing cs@stockngo.com.

 
STEP 2:  Packaging your return/exchange

If possible, please return the product in the original shipping box that you received the product in. Be sure to include the Return Authorization number on the outside of the package, as well as a copy of your order, which will include your name, the date of purchase, invoice number, and your email address.


STEP 3:  Sending your return/exchange

You can drop off your return/exchange at any authorized UPS and USPS shipping location.

Send your returns/exchanges to:

Stockn’Go - Returns

414 S. Service Rd. # 242

Patchogue, NY 11772


How long will it take for me to get my refund/exchange?

Once your return reaches us, we’ll mark the event with an email confirmation and issue a full
refund within one billing cycle. If you’re making an exchange, we’ll ship your replacement order within 2 business days from receiving your product.

Are returns free?

Yes, if you’re making a domestic return with the exception of  Alaska or Hawaii. Unfortunately, we can’t pay for returns from Alaska, Hawaii, Puerto Rico or Canada.

Can I return a product if I have already used it?

Unfortunately, we can not take back products that have been opened or used.

Need help? That's what we're here for! Call our Customer Service Team at 1-877-StocknGo
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© Stockn'Go / 414 South Service Road - Number 242/ Patchogue, New York / 11772
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